Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01983 857288
  • visit the surgery and speak with a receptionist

Routine appointments

To request a routine appointment in the next 7 days:

Our Appointment System
  • routine appointments with doctors are offered at Ventnor Medical Centre between the hours of 9AM and 5:30PM.
  • visit the surgery and speak with a receptionist

Think Pharmacy First

When you or your family are unwell, you may not always need to make an appointment to see your GP. Pharmacists are experts in the use of medicines and can provide you with free expert advice on the best treatment for a wide range of illnesses and minor ailments.

Pharmacy First allows Island residents to go straight to their pharmacist to receive treatment, for selected minor ailments, without needing to visit their GP to get a prescription first. Medication supplied will be free of charge only if exempt from prescription charges. If the patient pays for their prescription they will pay the OTC cost of any medicines supplied. To access this service you must be a registered patient of one of the surgeries on the IOW.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – eConsult
  • phone us on 01983 857288, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits (Telephone the practice during open hours as early as possible)

Requests for non-urgent visits should be received at the surgery before 11.00am.

The receptionist will ask the reason for the visit and a GP is likely to call back. Many visits are carried out by the practice Advance Nurse Practitioner, when deemed appropriate by the GP, generally between the hours of 12:30 pm and 2:30 pm.

If at all possible try to attend the surgery, as you will be seen more quickly than if the GP visits your home. Non-urgent visits requested after 11.00am will be appointed for the following day.

Further Support

These cases don’t need urgent GP appointments. Under normal circumstances, you can handle them in advance. If you are asking for an appointment about these, please tell the receptionist. They can arrange other help for you.

When requesting an appointment or home visit, tell the receptionist the name of your preferred doctor. At times, we may not be able to guarantee that you will see your preferred GP. Yet, we will do our best to accommodate your request.
You are entitled to request or we may offer the presence of a chaperone during your consultation or procedure at the surgery. This can be a nurse, health care assistant or appropriate member of staff from the surgery, with your agreement. If you are not sure whether or not you would like a chaperone please contact the surgery to discuss before your appointment.
If you fall ill while away from home or living outside the practice area, a local GP can see you. They will view you as a “temporary patient”. If you stay longer than three months, the GP may wish to register you on their list as a permanent patient. This is important for you. It’s for your new GP, and especially your former GP. They can ensure passing on your medical history.